1. What areas do you serve?
We proudly serve clients throughout Victoria, BC. Contact us to inquire about service availability in your area.
2. How do I schedule a cleaning service?
Scheduling a cleaning service is easy! Contact us via phone, email, or our online booking platform to discuss your needs and schedule a convenient appointment.
3. Are your cleaning products safe for pets and children?
Yes, we prioritize the safety of your family and pets. Our eco-friendly and non-toxic cleaning products ensure a clean and healthy environment for everyone.
4. Do I need to provide cleaning supplies or equipment?
No, we come fully equipped with all the necessary cleaning supplies and equipment. You can sit back and relax while we take care of everything.
5. What happens if I need to reschedule or cancel my appointment?
We understand that plans can change. Notify us at least 24 hours in advance, and we'll happily reschedule your appointment at no extra charge. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.
6. Are your cleaners insured and bonded?
All our cleaners are fully insured and bonded for your peace of mind. You can trust us to handle your home with the utmost care and professionalism.
7. How do you ensure the quality of your cleaning services?
We maintain strict quality control measures, including regular training sessions and performance evaluations for our team members. Additionally, we welcome feedback from our clients to improve our services continuously.
8. Do you offer discounts for regular cleaning services?
Yes, we offer discounts for clients who schedule recurring cleaning services. Contact us to learn more about our special offers and loyalty programs.
9. Can I customize my cleaning service to fit my specific needs?
Absolutely! We understand that every home is unique and are happy to tailor our cleaning services to meet your specific requirements. Let us know what you need, and we'll make it happen.
10. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, electronic bank transfers, and cash. Our secure online payment platform makes paying for your cleaning services hassle-free.